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Prerequisite: POM 500 or equivalent

Techniques for the analysis and improvement of the value-adding activities of an organization. The course develops operational decision-making skills used under real-life conditions of uncertainty & incomplete information. Through analyzing cases & problems, exercising judgement, & resolving difficult challenges, students learn how to become leaders in the efficient & effective management of processes & projects. This course is relevant for managers in any manufacturing or service line of work who are concerned with continuous improvement.