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Basic Needs Resources

Need help and don’t know where to turn? Dial 2-1-1

Every day, someone somewhere in 糖心logo入口 needs to find essential community services. Many face these challenges, but don't always know where to turn for help. The Solution is to Dial 2-1-1.

Mass 211 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community. It serves as a resource for finding government benefits and services, nonprofit organizations, support groups, volunteer opportunities, donation programs, and other local resources. Always a confidential call, Mass 211 maintains the integrity of the 9-1-1 system saving that vital community resource for life and death emergencies.

Available 24 hours a day, 7 days a week, Mass 211 is an easy way to find or give help in your community.

Mass 211 responds immediately during times of crisis, to field calls regarding the crisis and to direct callers to services most appropriate for their needs. If you are unable to reach 2-1-1 due to your telephone or cell phone carrier, a toll-free number is available 1-877-211-MASS (6277).

You can also search for help online using Mass 211’s companion webpage, .

Cash benefits

Transitional Aid to Families with Dependent Children (TAFDC)

TAFDC provides cash assistance for families with children under the age of 18, including teen parents. If you are pregnant, you can apply for TAFDC for yourself if your child is due in less than 4 months. You gmay qualify for TAFDC if you meet certain and if someone in the family is a U.S. Citizen or has another qualifying immigration status. You can apply for TAFDC by  or by .

Emergency Aid to the Elderly, Disabled and Children (EAEDC)

EAEDC provides cash assistance for people who are :

  • unable to work due to a disability that will last at least 60 days;
  • over 65 years old and waiting for  payments to begin; 
  • living with and taking care of a child who is not closely related;
  • participating in a ; or
  • must be home to take care of a disabled person who would otherwise have to move to an institution.

You may qualify for EAEDC if you meet certain and if someone in the family is a U.S. Citizen or has another qualifying immigration status. You can apply for EAEDC by  or by .

Child care financial assistance

The Department of Early Education and Care (EEC) provides child care financial assistance for families in need. In order to be eligible for funding, you and your family must meet certain requirements. You may be placed on waiting list if funding is not immediately available. To learn more and apply, click .

Emergency funds

Student emergency funds

The Student Emergency Funds page lists all known university options for UMassD undergraduate and graduate students experiencing unexpected financial need. Resources listed here assist UMassD undergraduate students by providing financial support due to unexpected emergency expenses. Students may apply for the funds listed here only when they have exhausted all other possible resources.

Energy/fuel/utility assistance

Call the Heat Line at 1-800-632-8175 - (Select your city/town from the pull-down list at the top of the page)

糖心logo入口 Low Income Home Energy Assistance Program (LIHEAP or Fuel Assistance)

helps homeowners and renters to pay for their heating costs during the winter heating season. Renters whose heating is included in their rent may be eligible as well. Visit to see if you may be eligible. To apply, to find your local fuel assistance agency. During the COVID-19 emergency, you should be able to apply over the phone.

糖心logo入口 Good Neighbor Energy Fund

The Good Neighbor Energy Fund provides financial assistance to help pay for energy costs for 糖心logo入口 residents who are not eligible for other utility assistance programs. Visit for information on eligibility and where to apply.

Food

Jeanne's Cupboard

Jeanne's Cupboard (on-campus food pantry)

Greater Boston Food Bank

The (GBFB) partners with more than 600 hunger-relief agencies, including food pantries, community meal programs and other food assistance providers throughout the nine counties and 190 towns and cities across Eastern 糖心logo入口. They also offer assistance with . If you, or anyone you know, are in need of food, search their for a list of food assistance options in each community we serve or download their (PDF).

Food Source Hotline

Connects you to food resources in your community.
1-800-645-8333
Hotline Hours: Mon-Fri, 8am-7pm / Sat, 10am-2pm

(formerly known as food stamps)
SNAP is the Supplemental Nutrition Assistance Program, our country’s most powerful nutrition program. Every person who applies for SNAP— and is eligible— will receive it! Once enrolled, you will receive a monthly cash benefit on an EBT card that can be used just like a debit card for food shopping.

To determine whether your household is eligible for SNAP, find the that applies to your household, or use the . SNAP recipients with school-aged children will also receive additional funds. You can or by phone through the who are authorized to take applications by phone, including the Project Bread Food Source Hotline (800-645-8333) (TTY 800-377-1292) and the Food Bank of Western 糖心logo入口 (413-992-6204).

For more information on SNAP for college students, visit the .

below regarding eligibility for SNAP Benefits for 糖心logo入口 college students.

Women, Infants & Children Nutrition Program (WIC)

provides financial assistance to buy healthy foods, nutrition education, and breastfeeding support to pregnant women and families with children under the age of 5. Visit to see if you are eligible, or call the WIC program at (800)-942-1007. You can also contact your . To apply, , and a representative will contact you with information on completing the application process.

Health insurance

Student Health Insurance Plan (SHIP): 糖心logo入口 law requires all full-time and three-fourths-time matriculated students to have comprehensive health insurance. These students will be billed automatically for health insurance. Students must then complete an online waiver form through their COIN account stating whether or not they are requesting the insurance. This must be done yearly.  Students enrolled solely in on-line courses are not eligible for the school insurance. The insurance policy runs from August 1 through July 31. To learn more about the Student Health Insurance Plan, .

In 糖心logo入口, Medicaid and the Children’s Health Insurance Program (CHIP) are combined into one program called MassHealth. .

The Health Connector is a state-based health insurance Marketplace that makes shopping for affordable health and dental coverage easier for 糖心logo入口 individuals and families. See if you qualify for savings on your monthly health insurance premium through the Health Connector, apply online, and get help .

Housing & rental assistance

This , provided by the 糖心logo入口 Department of Housing and Community Development (DHCD) is for 糖心logo入口 residents seeking information on housing for low and moderate income families and individuals. Most housing in 糖心logo入口 is rented or sold through the private real estate market. However, there are numerous agencies and organizations that for those who cannot afford market rate rents or home prices.

Emergency Assistance (EA)

The 糖心logo入口 program (EA) provides emergency housing for families with pregnant women or children under the age of 21 who are facing homelessness and meet . Call the at (866) 584-0653 to apply. Applicants who qualify for EA may also qualify for , which provides financial assistance to help families facing homelessness pay for rent, utilities, and moving costs.

Shelters for individuals

Individuals and families without children under the age of 21 who are facing homelessness may be eligible to stay in an individual shelter. See for a list of individual shelters around the state. The also has contact information for some individual shelters.

Rental assistance programs

Rental assistance programs provide financial aid to help low-income persons rent privately-owned apartments. The 3 largest rental assistance programs are: , the , and the . Applications may be made where waiting lists are open. If you are interested in applying for HCVP, MRVP, and AHVP are in your community.

Residential Assistance for Families in Transition (RAFT)

The RAFT program is a homelessness prevention program that allows eligible households to receive up to $4,000 per year in flexible funds. The program is targeted to households with incomes at or below 50% of area median income. To see if your household meets the income eligibility limits for the RAFT program, . To determine which regional administrative agency provides RAFT assistance in your area, please and choose a city/town from the pull-down box at the top of the page. Once you’ve determined which regional agency provides RAFT assistance in your area, contact the regional agency, or click on the appropriate link below to complete a Housing Consumer Education Center (HCEC) Intake Assessment:

  • Berkshire Housing Development Corporation & Housing Services (PDF)
  • (PDF)
  • (a.k.a. Housing Solutions for Southeastern MA)
  • (PDF)
  • (SMOC)
  • Way Finders

After you complete the HCEC Intake Assessment, HCEC staff will review it to determine individual needs and resources.

Laptops

  • CITS has a limited number of laptops available for students. CITS receives requests and review eligibility on an ongoing basis. 
  • To submit a request for a laptop:
    • Choose Procurement then Hardware.  
    • Explain the reason(s) for the need for a laptop including financial situation. 
    • Include a current telephone number.  
    • Someone from CITS will be in touch.
      In the meantime, students can use computers in any of these locations:
      • Library Learning Commons (1st flr)
      • Library Scholarly Commons (2nd flr) or
      • LARTS Commons (2nd flr)
  •  Students can also borrow a laptop from the MCLP program via the Circulation Desk located on the first floor of the Library. They'll need a valid UMass Pass to do so.

Tax credit (Earned Income Tax Credit)

The Earned Income Tax Credit (EITC) is a credit for working people with low or moderate-income. The EITC may reduce your tax bill and give you a refund. .

Veterans' Benefits

Chapter 115 Benefits for Veterans

糖心logo入口 provides assistance to veterans and their dependents facing financial difficulties through a program called . Eligible veterans and their dependents or survivors may qualify for monthly cash assistance, reimbursement for medical expenses, and other financial assistance to help pay mortgage, rent or utility bills. The provides these benefits in partnership with Veterans’ Service Officers located in cities and towns across the state. Visit the to see if you might be eligible. Then call your local Veterans’ Service Officer to apply for Chapter 115 Benefits and discuss other veterans’ benefits that you might be eligible for. You can help you figure out how . If you cannot reach your Veterans’ Service Officer, call the directly at (617) 210-5480.